How do I reconcile my orders?

What is Reconciliation?

Reconciliation is the process of matching your payouts with the individual transactions made through the Zip platform.

What Do You Need to Reconcile?

• Access to the Zip Merchant Portal
• Access to your corresponding Stripe Account

Reconciliation Process

1. Log in to the Zip Merchant Portal and click on the Statements tab at the top.
   
   
2. Select the date range you’d like to reconcile.
   
   
3. Click Export All Transactions. The exported file will include details such as:
   • Transaction Date
   • Order Date (Note: This may differ from the transaction date in case of returns)
   • Merchant Reference Number
   • Zip Order Number
   • Customer Name
   • Gross Amount (amount paid by the customer)
   • Merchant Fee
   • Transaction Fee
   • Net Amount (amount paid out to you)
   • Total Fees
   • Currency
   • Merchant ID
     
     
4. To match these transactions with payouts, go to the Payments tab and look up:
   • Transfer ID
   • Date
   • Amount
     
     
5. The gross amount from the Payments export should match the Transfer ID tab in your transactions export. This helps identify which individual transactions add up to each payout.
   
   
6. For a final verification step, go to your Stripe Account:
   • Click Connected Accounts on the left-hand menu.
   • Then select the Payouts tab under the Activity section.
   • Here, you can confirm that the payouts listed in the Merchant Portal match the payouts deposited to your bank via Stripe.
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Need Help?
If you have any questions or need assistance, please contact Partner Support.